Reputation Manager Software
In today's digital world, your brand's reputation is permanent—and Rating Icon puts that power in your hands. Our Reputation Manager feature empowers brands to be proactive, not reactive, to customer sentiment.
How Rating Icon Helps Your Brand Reputation
Centralized Review Monitoring
View and manage feedback from multiple channels in one unified dashboard. No need to find different platforms—stay on top of your reputation with full visibility and control.
Quick Negative Reviews Alert
Automatically identify low ratings or negative reviews. Our system alerts negative comments and can automatically create tickets or notifications for your support team so they respond quickly before problems blow up.
Selective Review Distribution
Decide where and how to send customer reviews—whether to Rating Icon's site or reputable third-party websites. Clever distribution maximizes your best feedback to increase visibility on your most valuable sites.
AI-Driven Sentiment Insights
More than ratings—Rating Icon applies sentiment analysis to detect emotional tones, trends, and patterns, informing you of what people actually feel about your brand and products.
Verified Feedback Builds Reputation
Each review is based on a confirmed customer interaction—gathered through secure invite systems (email, in-app, or QR). Such authenticity establishes trust and guarantees your reputation comes from actual experiences.
Proactive Negative Feedback Handling
Through cross-communication tools, you can interact directly with dissatisfied customers, fix issues, and even convert disappointed users into loyal fans without public confrontation.
Data-Driven Brand Improvement
Use feedback analytics to identify issues in service, product performance, or customer experience. Build confident, data-backed decisions that directly impact your reputation.
Your brand doesn't merely react to reviews with Rating Icon's Reputation Manager.
Your brand actively manages reviews for long-term trust and expansion.