How to Register Your RatingIcon Account
Walkthrough of the sign‑up flow: email verification, company profile, connecting locations, and baseline settings so you’re ready to request reviews.
Video Guides
Short, practical videos to help you get results with RatingIcon – from setup to daily workflows. Start at the top or jump straight to what you need.
Send Invitations via Email & SMS
Set up branded templates, upload contacts securely, send one‑off or bulk requests, and enable auto‑reminders to nudge non‑responders.
Check Reports & AI Insights
Understand performance: request volume, response rates, star trends, NPS, themes from comments, and how these translate into revenue impact.
Manage Locations & Teams
Add locations, set roles & permissions, and keep your brand consistent across outlets while letting teams work independently.
Respond to Reviews
Best practices for timely, human responses – including suggested replies, flags for escalations, and private feedback handling.
Automation & Reminders
Turn on workflows that send smart reminders and segment audiences so you steadily grow high‑quality reviews without extra workload.
Helpful notes
Tip: If a customer leaves private feedback instead of a public rating, use the Respond view to resolve it first—then send a follow‑up invite once it’s fixed.
FAQs
Do I need separate accounts for multiple locations?
No. Add all locations under one company and assign role‑based access to each team.
Can I customize the review link destination?
Yes. Choose RatingIcon’s secure form, an external platform, or a split flow based on star selection.
What’s the best time to send invitations?
Right after service delivery. Turn on reminders for non‑responders to lift conversion by 15–30% in most cases.