Authenticity and Trust
Rating Icon is a powerful review verification platform which is built to provide authenticity and trust to its users that drive your sales.
Customer Data Management
Companies can upload customer data by CSV import, API connect, or manual entry, so they maintain a clean, validated list of actual users who are entitled to give feedback.
Review Request
The platform sends automated feedback requests through email or SMS which ensures that only genuine customers who have engaged with the company are reviewing.
AI-Based Fake Review Detection
With sophisticated AI and sentiment analysis, Rating Icon tests reviews submitted to identify unnatural behaviour, spam, or even fake answers, allowing businesses to sift out faked or manipulative input.
Market & Trend Analysis
AI functionality in the platform examines verified reviews to measure trust scores, identify emotional tone, and determine upcoming trends, providing review validation and revealing in-depth business insights.
Cross-Communication for Clarification
If a review appears unclear or negative, companies can open cross-communication with the reviewer through pre-built templates or personalized messages. This action verifies the context and source of the review without compromising its integrity.
Transparency & Trust Building
By posting only authentic reviews and providing companies with tools to handle them in a responsible manner, Rating Icon reinforces public confidence and facilitates long-term brand reputation management.
No Room for Manipulation
The system only accepts feedback from genuine, actual customer interactions, eliminating the risk of review fraud or manipulation—whether positive or negative.